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Excellence in Franchising & Hospitality

Optimised promotions, consistent service standards and maximum efficiency – data-driven insights for sustainable success in the hospitality industry and franchise systems

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SUCCESS THROUGH WELL-FOUNDED DATA

These are your benefits

50 %

greater compliance with promotional regulations

with systematic monitoring and real-time data

40 %

better quality of service

thanks to transparent data collection and audit standards

30 %

faster corrective action

by identifying discrepancies immediately

OUR SOLUTIONS & SERVICES

Insights that make a difference

POS & PROMOTION TRACKING

Is your advertising in the hospitality sector positioned in the best possible way?

We analyse the locations where your advertising campaigns are most effective and where there is untapped potential.


Case Study

 

MYSTERY SHOPPING

How is your service perceived?

Our mystery shopping solutions provide you with detailed insights into the quality of advice, friendliness and adherence to your service standards – ensuring an optimal customer experience.

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COMPLIANCE CHECKS

Are your franchise guidelines being followed?

Our audits and mystery shopping visits provide you with detailed insights into the implementation of internal policies, franchise guidelines and quality standards – ensuring maximum security and transparency.

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These manufacturers and brands already rely on our audits and checks:

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FOR CONSISTENT STANDARDS AND STRONG PROMOTIONS

Optimising service and marketing initiatives in franchising and the hospitality sector

In the hospitality and franchise sectors, consistent service standards, effective promotions and smooth operations are crucial to success. However, there is often a lack of transparency regarding whether guidelines are being followed, promotional activities are being implemented and a consistent guest experience is being ensured.

Our crowd-sourced mystery checks and compliance audits provide precise insights into service quality, the implementation of promotional activities, brand presence and adherence to standards. This enables franchisors and hospitality businesses to take targeted corrective action to strengthen guest loyalty, maximise turnover and optimise operational processes.

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MEASURING BUSINESS-CRITICAL KPIs WITH PRECISION

Von Servicequalität bis Promotion-Erfolg – datenbasierte Lösungen für On-Trade

A consistent guest experience and successful marketing initiatives require accurate data to identify deviations at an early stage and take targeted corrective action. Our analyses track relevant KPIs such as service compliance, promotion implementation, stock availability and adherence to standards, and provide a sound basis for decision-making for franchisors, catering businesses and marketing teams.

This not only optimises service quality and brand presence, but also enables businesses to realise their revenue potential and sustainably improve the efficiency of operational processes.

SUCCESSFUL PROJECTS

What our customers say:

With the help of the POSpulse community, we were able to gain a quick, comprehensive overview of how the booked display advertising is being implemented and displayed at our partner locations. The analyses in the real-time dashboard help us to implement targeted optimisations at these locations.

Product Management / Marketing | JTI Germany

We were pleasantly surprised by the speed and high accuracy of the data collected by the community, which helped us to better assess the current situation at the point of sale. Based on this data, we were able to carry out a thorough evaluation of our performance and identify areas for improvement.

Monster Energy Deutschland

By utilising a community, we were able to achieve significant cost savings whilst obtaining results more quickly; the tool is easy to use and POSpulse’s support team is always on hand. We are delighted to be working with this tool.

Thomas Schneider

Leiter Portfoliosteuerung | Ströer

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THE TECHNOLOGY BEHIND IT

Real-time insights in action

Our modern, intuitive platform provides you with accurate and reliable real-time insights – from simple to complex queries. Thanks to tried-and-tested technology and a best-in-class implementation, you can gain valuable insights at the touch of a button.

By the way: a free demo can help you come up with the right project idea. We’d be happy to guide you through the whole process.

 

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CROWDSOURCING 2.0

Fast, precise, AI-powered – we reveal untapped potential

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A flexible community-based approach

Access to over 1 million testers – whether real customers or professionals – for location-specific insights

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Guaranteed data quality

Detailed quality control carried out by trained analysts and AI to ensure accurate and reliable results

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Real-time insights & analytics

Rapid, location-based analyses for targeted measures and optimisation within retail networks

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KPI-based site benchmarks

Scoring models and intelligent reports highlight clear areas of potential and provide comparative figures between sites

*Some of the text content is generated by AI