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Service quality put to the test

Quality controls and customer feedback that contribute to measurable improvements in service, standards and customer satisfaction

Free demo
SUCCESS THROUGH WELL-FOUNDED DATA

These are your benefits

20 %

greater customer satisfaction

through targeted optimisation measures

30 %

fewer discrepancies

from standards and company policies

15 %

higher repurchase rate

by improving the customer experience

AREAS OF APPLICATION

Insights that make all the difference

MYSTERY SHOPPING & CALLING

Wie wird Ihr Service wahrgenommen?

Unsere Mystery Shopping & Calling Lösungen liefern Ihnen detaillierte Einblicke in die Beratungsqualität, Freundlichkeit und die Einhaltung Ihrer Servicestandards – für eine optimale Kundenerfahrung.


Case Study

 

COMPLIANCE CHECKS

Werden Ihre Compliance-Vorgaben eingehalten?

Unsere Audits und Testkäufe liefern Ihnen detaillierte Einblicke zur Umsetzung gesetzlicher Richtlinien, interner Vorgaben und Qualitätsstandards – für maximale Sicherheit und Transparenz.


Case Study

 

CUSTOMER SATISFACTION SURVEYS

Wie zufrieden sind Ihre Kunden?

Unsere Umfragen und Feedback-Tools liefern Ihnen detaillierte Einblicke in die Zufriedenheit Ihrer Kunden, ihre Erwartungen und Verbesserungspotenziale – für eine kontinuierliche Optimierung der Kundenerfahrung.


Case Study
 

These companies are already improving the quality of their services:

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ACCURATE INSIGHTS INTO SERVICE & COMPLIANCE

Improving customer service quality through mystery shopping and mystery calling

Customer service is key to customer satisfaction and long-term loyalty. However, many brands and retailers often have only limited insight into the actual quality of service their customers experience. Our mystery shopping and mystery calling solutions provide you with accurate, real-time data on staff expertise, friendliness and adherence to your service standards.

Through targeted analysis and regular testing, weaknesses in your customer service can be identified and specific measures for improvement can be devised. This ensures that your customer service consistently meets the highest standards and that your customers enjoy an outstanding experience.

Whether in retail, in branches or in call centres – we can help you optimise your service quality and boost customer satisfaction in the long term.

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MONITOR THE SERVICE IN REAL TIME

Measurable results with professional service checks

Traditional audits and spot checks are often too slow or inaccurate to identify genuine opportunities for improvement or provide a clear insight into service quality. Using our data-driven mystery shopping and mystery calling analysis, we collect KPIs on a large scale regarding the quality of advice, friendliness, speed of service and adherence to service standards.

This provides you with a solid basis for decision-making, enabling you to tailor your service strategies and continuously improve them. Our clients have already managed to significantly increase customer satisfaction, minimise error rates and optimise service quality in a targeted manner – with a direct impact on customer loyalty and brand image.

SUCCESSFUL PROJECTS

What our customers say:

POSpulse has been supporting us for several years in our ongoing efforts to maintain our high standards of customer service. Their flexible and prompt solutions, combined with their strict adherence to deadlines, enable us to respond quickly and implement targeted improvements.

Sabine Klein

Omnichannel Project Manager / OC Training | Telefónica Deutschland

The data collected by the community is always readily available and of high quality. Since we started using the self-service option as well, we have been able to obtain exactly these results even more quickly and flexibly, and collect data for our analyses in real time.

Mister Spex

When it comes to mystery shopping, we are very happy to rely on the support of POSpulse. We were particularly impressed by the professional way in which they handled our requests and the rapid results, which enabled us to assess performance in our stores. We look forward to continuing to work with POSpulse in the future.

Leitung Internes Audit | Deutscher Getränkehändler

POSpulse’s mystery shopping approach makes it possible to investigate specific issues across the board in a very short space of time – and from the customer’s perspective! Ultimately, this provides us with valuable insights for more efficient implementation.

Marktforschung | Deutsches Pharmaunternehmen

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THE TECHNOLOGY BEHIND IT

Real-time insights in action

Our modern, intuitive platform provides you with accurate and reliable real-time insights – from simple to complex queries. Thanks to proven technology and a best-in-class implementation, you can gain valuable insights at the touch of a button.

By the way: a free demo can help you come up with the right project idea. We’d be happy to guide you through the whole process.

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CROWDSOURCING 2.0

Fast, accurate, AI-powered – we help you unlock your potential

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A large mystery shopping community

Real customers or professional testers – our community provides immediate data on service quality and customer interaction

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Guaranteed data quality

AI-powered analyses and trained analysts provide valuable insights into compliance with service standards and ways to improve the customer experience

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Quick insights & analyses

Real-time data enables rapid adjustments to the service strategy, allowing for an immediate improvement in quality and the achievement of measurable results

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KPI-based recommendations for action

Clear scoring models and detailed reports highlight areas for improvement and boost customer satisfaction and brand loyalty

*Some of the text content is generated by AI