Real-time visibility for locations and services

Precise location data, optimised customer touchpoints and a comprehensive overview – live insights for long-term success in mobility, logistics and payment systems

Free demo

50 %

more affordable site data

through automated in-app surveys

40 %

more efficient service checks

through real-time insights and targeted monitoring

30 %

faster optimisation

through data-driven touchpoint and lead tracking

FOR FULL TRANSPARENCY AT ALL LOCATIONS

Location tracking and service analytics for digital and physical touchpoints

In sectors such as mobility, logistics and payment systems, reliable location data, consistent service standards and seamless processes are crucial. However, there is often a lack of transparency regarding whether services such as terminals, charging points or vending machines are functioning properly, whether customer experiences are running smoothly, and whether market potential is being utilised to the full.

Our data-driven location checks, mystery audits and usability analyses capture the actual availability, usage and performance of your services. This enables companies to implement targeted optimisations, streamline processes and tap into new market potential – leading to better customer experiences and higher turnover.

MEASURING BUSINESS-CRITICAL KPIs WITH PRECISION

Data-driven solutions, from location insights to service performance

A seamless service experience and effective use of locations require accurate data to identify deviations at an early stage and take targeted corrective action. Our analyses track relevant KPIs such as location availability, service compliance, optimisation of usage and the functionality of your touchpoints.

This not only improves service quality and location availability, but also enables organisations to capitalise on revenue potential and optimise the efficiency of operational processes.

POSpulse has been supporting us for several years in the ongoing review of our high service standards in customer advice. Their flexible and prompt solutions, as well as their strict adherence to deadlines, enable us to respond quickly and implement targeted improvements.

Sabine Klein

Omnichannel Project Manager / OC Training | Telefónica Deutschland

By utilising a community, we were able to achieve significant cost savings whilst obtaining results more quickly; the tool is easy to use and POSpulse’s support team is always on hand. We are delighted to be working with this tool.

Thomas Schneider

Leiter Portfoliosteuerung | Ströer

Christoph Luis

Vertriebsleiter Elektrofachhandel | Siemens Hausgeräte

The data collected by the community is always readily available and of high quality. Since we’ve also started using the self-service option, we’ve been able to obtain precisely these results even more quickly and flexibly, as well as collect data for our analyses in real time.

Mister Spex